Shipping and Delivery Policy

1. Introduction

At Cell-Vitals Nutrition, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping & Delivery Policy outlines how your order is processed, dispatched, shipped, and delivered, along with the responsibilities of both the Customer and the Company.

This Policy should be read together with our Terms & Conditions, Cancellation, Return & Refund Policy, and Partial COD Policy, all of which form an integral part of your purchase from Cell-Vitals Nutrition.

 

2. Serviceable Locations

Cell-Vitals Nutrition currently delivers products across India through trusted third-party courier and logistics partners.

International shipping is presently unavailable through our Website. We reserve the right to introduce international shipping in the future, subject to applicable customs regulations, import duties, taxes, and country-specific shipping policies.

 

3. Order Processing

Orders are generally processed within 1–2 Business Days after successful order confirmation.

Order processing may include:

  • Payment confirmation
  • Order verification (where applicable)
  • Quality inspection
  • Secure packaging
  • Dispatch preparation

Orders placed on Sundays or public holidays will normally be processed on the next Business Day.

During festive seasons, promotional campaigns, high order volumes, or unforeseen operational circumstances, processing timelines may be extended. We will make reasonable efforts to keep customers informed of any significant delays.

 

4. Order Verification

To protect customers and prevent fraudulent transactions, Cell-Vitals Nutrition reserves the right to verify any order before dispatch.

Verification may include:

  • Telephone confirmation
  • SMS or OTP verification
  • Email confirmation
  • Address confirmation
  • Verification of Partial COD orders

Failure to complete the verification process within a reasonable period may result in cancellation of the order.

 

5. Estimated Delivery Timeline

After dispatch, estimated delivery timelines are generally as follows:

Location

Estimated Delivery Time

Metro Cities

2–5 Business Days

Non-Metro Cities

3–7 Business Days

Remote Locations

5–10 Business Days

These timelines are estimates only and may vary depending upon courier operations, weather conditions, public holidays, transportation disruptions, regulatory restrictions, or other circumstances beyond the Company's reasonable control.

Delivery dates are indicative and should not be construed as guaranteed delivery commitments.

 

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before order confirmation.

Cell-Vitals Nutrition may periodically offer free shipping promotions based on order value, product categories, promotional campaigns, or specific serviceable locations. Such offers may be modified, withdrawn, or discontinued without prior notice.

 

7. Partial Cash on Delivery (Partial COD)

For eligible orders, customers may be offered the option to pay using Partial Cash on Delivery (Partial COD).

Under this payment method:

  • A partial advance payment is collected at the time of placing the order.
  • The remaining balance is payable upon successful delivery.
  • The advance payment is adjusted against the total order value and is not an additional charge.

The detailed terms governing advance payments, customer refusals, failed deliveries, and reverse logistics are set out in our Partial COD Policy, which forms an integral part of these Terms.

 

8. Delivery Attempts

Our courier partners generally make up to three (3) delivery attempts.

Customers are requested to:

  • Provide accurate delivery information.
  • Ensure someone is available to receive the shipment.
  • Keep the registered mobile number active and reachable.
  • Respond promptly to courier communications.

If delivery cannot be completed after three reasonable attempts due to customer-related reasons, the shipment may be returned to Cell-Vitals Nutrition.

Any consequences relating to returned shipments, including Partial COD orders, shall be governed by the Partial COD Policy and Cancellation, Return & Refund Policy.

 

9. Customer Responsibilities

To facilitate smooth delivery, customers are responsible for:

  • Providing accurate billing and shipping information.
  • Ensuring availability at the delivery location.
  • Keeping their contact details updated.
  • Carefully inspecting the package before acceptance.
  • Reporting any damage or discrepancies within the prescribed timelines.

Failure to fulfil these responsibilities may affect eligibility for replacement requests where verification becomes impracticable.

 

10. Incorrect or Incomplete Address

Customers are solely responsible for providing accurate:

  • Name
  • Delivery Address
  • Landmark (if applicable)
  • PIN Code
  • Mobile Number
  • Email Address

Cell-Vitals Nutrition shall not be responsible for delivery delays, failed deliveries, or additional shipping expenses arising from incorrect or incomplete information provided by the customer.

 

11. Delivery Delays

Although we strive to deliver every order within the estimated timeline, delays may occur due to factors beyond our reasonable control, including:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Political unrest
  • Courier operational delays
  • Remote serviceable locations

While we will make reasonable efforts to monitor delayed shipments, Cell-Vitals Nutrition shall not be liable for delays caused by circumstances beyond its reasonable control.

 

12. Damaged, Tampered or Incorrect Shipments

Customers are requested to inspect the package immediately upon delivery.

If you receive:

  • a damaged package;
  • a tampered package;
  • an incorrect product; or
  • a product with visible transit damage,

please:

  1. Take clear photographs of the package before opening it.
  2. Record an uninterrupted unboxing video (strongly recommended).
  3. Contact our Customer Support within 48 hours of delivery.

Replacement requests will be evaluated in accordance with our Cancellation, Return & Refund Policy.

 

13. Unboxing Video Recommendation

To facilitate prompt investigation of damaged, incorrect, or incomplete orders, customers are strongly encouraged to record a continuous, uninterrupted unboxing video beginning before the package is opened.

While an unboxing video is not mandatory, it may significantly assist in verifying claims and expediting replacement requests.

 

14. Lost Shipments

If a shipment is confirmed by our courier partner as lost in transit before delivery, Cell-Vitals Nutrition will, after appropriate verification, either:

  • dispatch a replacement product; or
  • provide a refund where replacement is not feasible or the order is cancelled by the Company before fulfilment.

 

15. Delivery Confirmation

Delivery shall be deemed complete when the shipment has been successfully delivered to the address provided by the customer and confirmed through the courier partner's proof of delivery system.

Where courier records indicate successful delivery, claims of non-delivery may require additional verification before any further action is taken.

 

16. Force Majeure

Cell-Vitals Nutrition shall not be liable for any delay or failure in delivery arising from events beyond its reasonable control, including but not limited to natural disasters, floods, pandemics, strikes, governmental actions, transportation disruptions, cyber incidents, or other force majeure events.