Privacy Policy

1. Introduction

The company Genreg Lifesciences Private Limited Sixth floor, d-604, Shubh Pioneer, Before Kalpataru socity, Kalpataru socity, Koba, Gandhinagar, Gandhinagar, Gujarat, 382421 is committed to safeguarding your privacy and being transparent about its use of data. To understand the company's practices, please refer this privacy policy

Welcome to Cell-Vitals Nutrition, a nutraceutical and wellness brand owned and operated by Genreg Lifesciences Private Limited ("Company", "Cell-Vitals Nutrition", "we", "our", or "us"). At Cell-Vitals Nutrition, protecting your privacy is one of our core commitments. We value the trust you place in us when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you access our website or use our products and services.

Our objective is to process your information responsibly, transparently, and securely while complying with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable Indian laws.

By using our Website or purchasing our Products, you acknowledge that you have read and understood this Privacy Policy.

 

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The official Cell-Vitals Nutrition website
  • Online orders
  • Customer accounts
  • Customer support interactions
  • Email communications
  • WhatsApp communications
  • SMS communications
  • Social media campaigns
  • Promotional campaigns
  • Surveys
  • Product registrations
  • Events conducted by the Company

This Privacy Policy does not apply to third-party websites, marketplaces, payment gateways, courier partners, or external services that maintain their own privacy practices.

We encourage you to review the privacy policies of those third-party services before sharing your personal information with them.

 

3. Information We Collect

Depending upon how you interact with us, we may collect the following categories of information.

A. Personal Information

This includes information that identifies or can reasonably identify you, such as:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • State
  • City
  • Postal Code
  • Country
  • Date of Birth (where voluntarily provided)
  • Gender (where voluntarily provided)

 

B. Order Information

When you place an order, we may collect:

  • Order Number
  • Purchased Products
  • Quantity
  • Transaction Value
  • Order Date
  • Payment Method
  • Shipping Preferences
  • Delivery Status

 

C. Payment Information

Payments on our Website are securely processed through authorised third-party payment gateways.

The Company does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Depending on the payment method, payment partners may securely process:

  • Card information
  • UPI IDs
  • Wallet information
  • Bank transaction reference numbers

These are governed by the respective payment provider's privacy policy.

 

D. Technical Information

When you visit our Website, certain technical information may automatically be collected, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Screen Resolution
  • Language Preference
  • Referral Source
  • Pages Visited
  • Time Spent on Website
  • Clickstream Data
  • Session Duration
  • Approximate Geographic Location (derived from IP address)

This information helps us improve website performance, security, and user experience.

 

E. Marketing Preferences

Where you voluntarily subscribe to newsletters or promotional communications, we may collect:

  • Email preferences
  • Product interests
  • Communication preferences
  • Survey responses
  • Promotional participation

 

4. How We Collect Information

We collect information through various methods, including:

Information provided directly by you

Such as when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to newsletters
  • Participate in contests
  • Submit product reviews
  • Complete surveys
  • Request information

 

Information collected automatically

Through technologies such as:

  • Cookies
  • Pixel tags
  • Website analytics
  • Server logs
  • Device identifiers

 

Information received from trusted third parties

Where legally permitted, we may receive limited information from:

  • Payment gateway partners
  • Courier partners
  • Marketing platforms
  • Shopify platform services
  • Social media advertising platforms

5. Why We Collect Your Information

We process personal information only for legitimate business purposes, including:

Order Management

  • Processing orders
  • Shipping products
  • Providing order updates
  • Managing returns and replacements

 

Customer Support

  • Responding to enquiries
  • Resolving complaints
  • Providing technical assistance
  • Product guidance

 

Website Improvement

  • Improving website functionality
  • Personalising user experience
  • Analysing visitor behaviour
  • Preventing website abuse

 

Marketing Communications

Where permitted by law, we may send:

  • Product updates
  • Educational content
  • Promotional offers
  • Discount campaigns
  • New product launches
  • Health awareness information

You may unsubscribe at any time using the unsubscribe link or by contacting us.

 

Legal Compliance

We may process information to:

  • Comply with legal obligations
  • Prevent fraud
  • Investigate suspicious activities
  • Respond to lawful requests from authorities
  • Enforce our Terms & Conditions

 

6. Legal Basis for Processing

We process your information based on one or more of the following:

  • Your consent
  • Performance of a contract (processing your order)
  • Compliance with legal obligations
  • Legitimate business interests
  • Fraud prevention
  • Customer service obligations

 

7. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Improve website performance
  • Measure advertising effectiveness
  • Analyse visitor behaviour
  • Prevent fraudulent activity

Cookies do not normally identify you personally unless combined with other information.

Most browsers allow you to control or disable cookies through browser settings.

Please note that disabling certain cookies may affect the functionality of the Website.

 

 

8. Sharing of Personal Information

Cell-Vitals Nutrition respects your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, we may share your information with trusted third parties strictly to operate our business and fulfil our contractual and legal obligations.

These may include:

A. Payment Service Providers

To securely process payments, refunds, and payment verifications, your information may be shared with authorised payment gateway providers.

These providers maintain their own privacy and security practices.

 

B. Logistics and Courier Partners

To facilitate order delivery, we may share information including:

  • Customer Name
  • Delivery Address
  • Contact Number
  • Order Details

This information is shared only to the extent necessary for successful delivery.

 

C. Technology Service Providers

Our Website is hosted and operated using trusted technology providers that assist us with:

  • Website hosting
  • Order management
  • Email communication
  • Customer relationship management (CRM)
  • Cloud storage
  • Analytics
  • Customer support

These service providers are contractually required to protect your information and use it only for authorised purposes.

 

D. Legal and Regulatory Authorities

We may disclose information where required:

  • by law;
  • under a court order;
  • to government authorities;
  • to law enforcement agencies;
  • to regulatory authorities;
  • to protect our legal rights;
  • to investigate fraud or unlawful activities.

 

E. Business Transfers

If Genreg Lifesciences Private Limited undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, customer information may be transferred as part of that transaction, subject to applicable law.

 

9. Third-Party Platforms Used by Cell-Vitals Nutrition

To provide our services efficiently, we may use reputable third-party platforms.

These may include, but are not limited to:

  • Shopify
  • Payment gateway providers
  • Courier partners
  • Google Analytics
  • Meta Pixel
  • WhatsApp Business
  • Email marketing platforms
  • SMS service providers

Each third-party platform maintains its own privacy practices.

We encourage users to review the respective privacy policies of these platforms.

 

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

  • remembering your shopping cart;
  • maintaining login sessions;
  • improving website performance;
  • analysing visitor behaviour;
  • measuring advertising effectiveness;
  • personalising content;
  • preventing fraudulent transactions.

Some cookies are essential for the functioning of the Website, while others help us understand customer interactions and improve our services.

You may modify your browser settings to disable cookies; however, certain Website features may not function correctly.

 

11. Analytics and Advertising Technologies

To better understand how visitors interact with our Website, we may use analytics and advertising technologies, including:

Google Analytics

Google Analytics helps us understand:

  • website traffic;
  • visitor behaviour;
  • device usage;
  • page performance;
  • customer engagement.

This information is aggregated and is generally not used to personally identify individual users.

 

Meta Pixel

We may use Meta Pixel and similar technologies to:

  • measure advertising performance;
  • improve advertising relevance;
  • understand customer interactions;
  • create audiences for advertising campaigns;
  • optimise marketing activities.

These technologies may collect information regarding your interactions with our Website in accordance with Meta's privacy practices.

 

12. Marketing Communications

If you voluntarily subscribe to our newsletters or promotional communications, we may send:

  • Product launches
  • Educational content
  • Wellness information
  • Promotional offers
  • Discount campaigns
  • Company updates

You may opt out of receiving promotional communications at any time by:

  • clicking the unsubscribe link contained in our emails; or
  • contacting our customer support.

Operational communications relating to your orders may still be sent even if marketing communications are disabled.

 

13. Data Retention

We retain personal information only for as long as necessary to:

  • fulfil the purposes described in this Privacy Policy;
  • comply with legal obligations;
  • resolve disputes;
  • maintain business records;
  • enforce our legal agreements.

When information is no longer required, we take reasonable steps to securely delete, anonymise, or archive it in accordance with applicable law.

 

14. Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect personal information against:

  • unauthorised access;
  • accidental disclosure;
  • misuse;
  • alteration;
  • destruction;
  • loss.

Such safeguards may include:

  • secure servers;
  • encrypted payment processing;
  • restricted employee access;
  • firewalls;
  • security monitoring;
  • access controls.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

 

15. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request updating of incomplete information;
  • withdraw consent where processing is based on consent;
  • request deletion of personal information where legally permissible;
  • seek clarification regarding how your information is processed.

To exercise these rights, you may contact us using the details provided in this Privacy Policy.

We may require reasonable verification of identity before processing such requests.

 

16. Children's Privacy

Our Website and Products are intended for adults.

We do not knowingly collect personal information from individuals below the age of 18 years without appropriate parental or legal guardian involvement where required by law.

If we become aware that personal information has been inadvertently collected from a child contrary to applicable law, we will take reasonable steps to delete such information.

 

17. International Data Transfers

At present, Cell-Vitals Nutrition primarily provides services within India.

However, certain technology providers or cloud service providers engaged by us may process information outside India while maintaining appropriate safeguards.

If we expand internationally in the future, personal information may be transferred to jurisdictions that provide an adequate level of data protection or under legally recognised contractual safeguards.

 

18. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect:

  • changes in applicable laws;
  • changes in business operations;
  • technological developments;
  • security improvements;
  • introduction of new services.

Updated versions shall become effective upon publication on the Website.

Customers are encouraged to review this Privacy Policy periodically.

 

19. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Cell-Vitals Nutrition
A Brand of Genreg Lifesciences Private Limited

Email: contact@cellvitalsnutrition.com

Phone: +91-6356815489

 

20. Grievance Officer

In accordance with applicable laws, privacy-related grievances or concerns may be addressed to our designated Grievance Officer.

Email: contact@cellvitalsnutrition.com

Phone: +91-6356815489

The Company will endeavour to acknowledge and resolve complaints within a reasonable period in accordance with applicable legal requirements.