Privacy Policy

The company is committed to safeguarding your privacy and being transparent about its use of data. To understand the company's practices, please refer this privacy policy

This Privacy Policy outlines how Cell-Vitals Nutrition collects, uses, discloses, and protects personal information provided by our customers and visitors to our website. Our objective is to provide transparency and clarity regarding our data practices, and to ensure that we comply with applicable laws and regulations.

This Privacy Policy applies to all personal information collected by Cell-Vitals Nutrition through our website, including but not limited to information collected through contact forms, account registration, and product orders. This Privacy Policy does not apply to third-party websites or services that may be accessed through links on our website.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information in several ways. Firstly, we collect and store the personal information you provide through our platform, such as when you voluntarily register or place orders for products. Additionally, we collect and store your personal information through sponsored social media platforms and events. However, we respect your privacy and advise you to only provide information that is specifically requested and that you wish to share. Please note that certain features of our platform may not be accessible if you choose not to provide certain information.

We also automatically collect and store certain types of information when you interact with us, such as information about your use of the platform and your interaction with content and services available through the platform. We may use various technologies, such as cookies, Internet tags, and web beacons, to collect this unidentifiable information. By collecting this information, we are able to provide better service, customize our platform based on consumer preferences, and improve the platform.

Additionally, we may receive information about you from other sources, such as updated delivery and address information from third parties, and third-party websites that feature our products or promotional offers if you opt-in to receive information from us. You may also choose to participate in third-party applications or social media sites through which we can collect personal information about you. The company is not responsible for the privacy practices of such third-party websites.

We collect personal information in a variety of ways, including when you create an account on our website, place an order for our products, subscribe to our newsletters or promotional emails, participate in surveys or contests, or otherwise provide us with your personal information through our website.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Our company is committed to collecting only the necessary information required to provide accurate services and to process orders for our products or provide refunds. We are continuously working towards improving our products and services, and to achieve this, we collect and process certain categories of personal Information, including but not limited to:

• Basic information such as your name, e-mail and postal addresses, phone number(s), country, date of birth, language preference, and location.
• Open data and public records that are available on the Internet, and information about the people to whom purchases have been shipped, including their address and telephone numbers, and IP addresses.
• Product interest information, your opinions, individual preferences, and any other information you provide us such as financial information (e.g., bank account, credit card, debit card) or passwords.
• Records of your product interests, and information acquired about you from our future affiliates.
• Phone numbers used to call our customer service number.

We collect personal information to provide and improve our products and services, process orders, communicate with you about our products and services, and provide you with relevant marketing communications. We may also use your personal information to comply with legal and regulatory requirements.

Our company may utilize your personal Information for various purposes, such as:

• Verifying your identity
• Fulfilling Product purchases and transactions
• Communicating with you regarding your account and activities on the platform
• Providing you with our newsletter, responding to a survey or marketing communication
• Allowing us to improve our response to your requests and feedback
• Following up with you after correspondence (such as live chat, email or phone inquiries)
• Allowing you to log in with your social media account and share activities on your social media pages
• Complying with legal obligations, policies, and procedures, including industry standards, and enforcing our terms and conditions
• Learning more about your shopping preferences
• Conducting marketing and performance research to measure our customer services, benchmark our performance, and improve your shopping experiences and product offerings
• Sending communication related to order updates and offers through email, SMS, and social media channels
• Conducting internal research on our Customer's demographics, interests, and behaviour to better understand and serve you
• Providing you with exclusive offers at the Platform, tailoring content and advertisements to improve the Platform, and for internal business purposes
• Administering a contest, promotion, survey, or other site feature
• Requesting ratings and reviews of the products
• Analysing trends and tracking Customer's web page movements to help identify you and your shopping cart for aggregate use
• Determining which of the store locations containing our Products may be closest to you, providing promotional offers, and offering Products to you
• Preventing, detecting, investigating and taking action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Company's terms and conditions in any jurisdiction
• Establishing, exercising, or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings
• Complying with any applicable law, regulation, legal process, or enforceable Governmental request.

HOW DO WE SHARE THE PERSONAL INFORMATION?

We value your privacy and want you to feel secure in sharing your Personal Information with us. We take reasonable measures to protect your information and only authorize certain individuals and entities to access it.

We may share your Personal Information with our affiliates and third parties, but only those who follow similar protective practices as outlined in this policy. Additionally, we may retain companies and individuals to perform functions on our behalf and provide them with necessary access to your information, but only for the purpose of performing their functions on our behalf and in accordance with this Policy.

We do not rent or sell your personal Information to third parties. However, in the event that we plan to merge, sell all or substantially all of our business to another entity, or if required by law, we may transfer or disclose your personal Information to the acquiring entity who may use it for evaluation, operating and managing the acquired business, or other purposes as outlined in this policy. If you object to such sharing, please do not provide us with your personal Information.

We may also offer you the opportunity to consent to sharing your information with a third party, such as an event or promotion co-sponsor. If you provide your consent, your information may be shared with such third party and used in accordance with their own policies.

We may disclose your personal Information if required by law or in good faith belief that such disclosure is necessary to respond to court orders or legal processes. We may also disclose your information to law enforcement or others to enforce our Terms and Conditions or Policy, respond to claims of rights violations, or protect the rights, property, or safety of our customers or the general public.

RETENTION OF PERSONAL INFORMATION

We respect your privacy and will not keep your Personal Information for longer than necessary or permitted by law. We may retain your information as long as we need it to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements. Rest assured that we take appropriate measures to protect your personal Information from unauthorized access or disclosure, in accordance with this policy. We have implemented adequate administrative, technical, and physical safeguards to safeguard your information against unauthorized access, loss, alteration, disclosure, or use.

STORAGE AND DISPOSAL OF PERSONAL INFORMATION

We store personal information on our secure on-site servers or other technology hosted internally. Additionally, we may store your personal information with third-party vendors, who provide cloud services or other technology that supports our business operations. These third parties have access to your personal information only for the purposes of cloud storage and retrieval, and we require them to use security measures that are at least as stringent as our own to protect your personal information.

We will solely use your personal information for the purposes outlined, and we will ensure that your privacy is safeguarded. We will take appropriate measures to delete or permanently de-identify any personal information that is no longer required.

USE OF “COOKIES”

Yes, we use cookies and similar technologies to collect information about your use of our website and to provide you with a more personalized experience. Cookies are small data files that are placed on your device when you visit our website. Cookies can store a range of information, such as the number of times you visit the platform, registration details, and the frequency of page views. The majority of major sites use cookies to enhance their customer service. While most browsers are designed to accept cookies, they can be disabled if desired. By continuing to use the Platform, you consent to our use of cookies. You can control the use of cookies through your browser settings. If you disagree with our use of cookies, you can disable them in your browser settings, but certain platform functionalities may be unavailable.

We use cookies to:

• Understand and save customer preferences for future visits.
• Track advertisements.
• Aggregate data about site traffic and interactions to improve future site experiences and tools. We may also use third-party services that track this data on our behalf.

You can choose to receive a warning each time a cookie is sent to your computer, or you can disable all cookies through your browser settings. If you disable cookies, some features may be disabled, but you will still be able to place orders.

LINKS TO THIRD PARTY ADVERTISEMENTS OR SITES AND THIRD PARTY ANALYTICS

We may provide links to third-party websites on our Platform. It is important to note that these websites are operated and owned independently from the company, and therefore, we have no control over the content or use of those websites, even if we provide information or products to the website's owner. The company is not making any representations, endorsements, or accepting any responsibility for the content or use of those websites. We are also not liable for any damage or loss that may arise from using a third-party website. Before accessing or using any third-party website, it is advisable to read its terms and conditions as well as the privacy policy.

We may permit third-party entities to offer audience measurement and analytics services on our behalf, serve advertisements across the internet on our behalf, and monitor and report the effectiveness of these ads. To achieve this, these entities may employ cookies and other technologies to identify your device as you utilize our services and visit our app/website, and also as you visit other sites and services online.

PRIVACY CONCERNS

If you have any concerns or complaints regarding the handling of your personal Information or our policy, please contact us.  We will respond to your request as soon as possible.